{"id":16122,"date":"2025-09-04T07:12:44","date_gmt":"2025-09-04T07:12:44","guid":{"rendered":"https:\/\/www.directfromitaly.it\/faq\/"},"modified":"2026-02-02T11:01:38","modified_gmt":"2026-02-02T11:01:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.directfromitaly.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t
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About Direct From Italy:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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What problems does Direct From Italy solve? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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With Direct From Italy selling abroad becomes simple and structured. <\/strong><\/p>

The system automates customs documents and fulfillments according to the destination country, guiding you step by step.
Thanks to tax warehouses and agents at destination, it handles all the paperwork (EDAS, EAD, etc.): the shipment leaves and the documentation travels automatically.<\/p>

Jacopo Nidini<\/strong> of Tenuta delle Ripalte confirms this: “The handling of international orders has become\u00a0<\/em>much smoother and conversions have increased.”<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why choose Direct From Italy as your partner? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Direct From Italy is an Italian software house specializing in supporting companies in the beverage sector in direct sales abroad.<\/p>

It is designed for producers and retailers of wine, beer and spirits<\/strong> who want to handle excise, foreign VAT, customs documents and shipments in a compliant manner and without bureaucratic complications.<\/p>

As Chiara Soldati<\/strong> of La Scolca tells us, “If you sell excellence, you need the entire supply\u00a0<\/em>chain to be at the same level.”<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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In what situations do we use Direct From Italy's solution? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In all of them:<\/strong> onsite at a tasting, in your e-commerce, on marketplaces such as Amazon, at trade show or against an order via e-mail or phone. You don’t have to change tools or disrupt the way you work.<\/p>


Helmut Zozin<\/strong> of Manincor describes it this way, “We now handle every order independently, with a\u00a0<\/em>flexibility that was unthinkable before, even for special offers or targeted products.”<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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If so far I have never had a problem selling abroad, why change? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We thought we were okay, too. Then we realized that all it took was one misplaced detail, one dispute, one inspection, one mishandled shipment, to jeopardize everything. Because no one had ever really explained the rules to us.<\/p>

As Helmut Zozin<\/strong> (Manincor) says, “We have avoided gray areas and are now always in compliance,\u00a0<\/em>everywhere. Today we are selling better, with more peace of mind and offering service that matches our product.” <\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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If I get a few orders now and then, does it really make sense to organize better? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Absolutely.<\/strong> Just those “once in a while” orders can turn into a stable and profitable channel. According to data collected by Direct From Italy, in 2024 the average value of a foreign order was 297 \u20ac. It only takes a few customers a month to generate over \u20ac1,000 in a compliant, regular and uncomplicated way.<\/p>

We also started this way, with a few sporadic shipments, and today we have a mature and growing D2C channel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you need experience in customs or logistics to sell abroad? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, you don’t need any technical expertise.<\/strong>
Direct From Italy’s system is intuitive, and it guides you every step of the way.

Alberto Faccioli<\/strong> of Ai Grippi explains it well: “Shipping has become fast, easy and on time.\u00a0<\/em>Customers are more satisfied and come back to buy.”<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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About the service:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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In which countries can we sell with Direct From Italy? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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For wine: more than 45 countries.<\/strong>

For spirits, vermouths, and beers: more than 30 markets.<\/strong>

The system shows you in real time where you can ship and under what rules. Andrea Trovato of Gambino Vini says, “We’ve been able to open up even to the Nordic markets, where\u00a0<\/em>we didn’t ship before.”<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Does the end client remain mine? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, always.<\/strong>
You are the salesperson, the direct point of contact, the brand of reference. The customer buys from you, and you are the one who cashes in.

Direct From Italy works behind the scenes, as an invisible but essential partner. This approach has changed the relationship with customers into: “An ongoing dialogue, even after\u00a0<\/em>delivery.”<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How much does it cost and how is it activated? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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There is a flat fee and a handling fee per order, which you can also include in the cost of shipping.
Customs, permits, and documents are already included.

Companies such as J. Rose (gin) and Cantina Capellini integrated the service into their flow in just a few days and started immediately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Does it make sense to sell directly if I already have an importer? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes,<\/strong> because you can reach customers that the importer does not serve: those who visit your company, those who want
to reorder after a tasting, those who are looking for non-imported products.<\/p>


Chiara Soldati<\/b> sums it up well: “B2C does not take away space; on the contrary, it strengthens the bond with the customer and gives\u00a0<\/em>value to the brand.”<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How does shipping work? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All you need to do is prepare the packaging and apply the automatically generated waybill from the system.
Shipping can start from wherever you prefer: headquarters, logistics center, or both.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do we handle VAT in foreign sales? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It thinks of the whole system, automatically.<\/p>