Our solution:

D2C Customs

The complete solution that turns alcohol sales into a global business. It automatically calculates excise, customs duties and taxes for 46+ countries, eliminates intermediate suppliers and keeps every customer yours at all times.
You sell, we work out the rest.

Average value of an international order compared to €143 of domestic orders: selling abroad pays off.
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Companies already using D2C Customs. From startup to 500M€ revenue group already use D2C Customs.
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Average annual orders to foreign countries by company in 2024: stable and steady sales, not only in seasonal peaks.
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No more stress on exporting your spirits. Sell in compliance and independently.

Order from Germany? The platform calculates VAT, excise and duties, prepares customs documentation, and guides you step by step. No more hours on Google, with accountants, or on GPT Chat with the fear of getting it wrong. You receive the order, print the label, and deliver to the courier.The rest is handled automatically, effortlessly, error-free.

You sell, we simplify, without appearing. Invisible by choice, by your side in every sale.

Payment is direct, communications start with your brand, the relationship remains personal. Direct From Italy works behind the scenes, handling bureaucracy and logistics without ever appearing.
For the buyer, you are the only reference: clear, reliable, international.

From your store to the whole world. Same process, new markets.

Winery tastings, email orders , whatsapp and even Amazon without the need for e-commerce: D2C Customs integrates into your sales process without changing a thing. Your management, your habits remain the same. Just add the ability to sell and ship to 46+ countries with the same simplicity as a local sale.

It is easy!

Sell abroad in 4 simple steps

From first order to delivery: accurate costs, compliant documents, automated logistics. Everything on track.

1

Sell in a simple and compliant way

The customer buys online, at the fair or onsite, with your payment methods. Clear pricing and automatically calculated costs, with no surprises.

2

Pickup by courier at your location

Courier picks up directly at the location. Tracked shipments, optimized timing, and everything integrated into the system.

3

Customs simplification

Duties or excise taxes: the system automatically generates all the required documents, adapting them to the country of destination. You save time, avoid mistakes and are always in compliance.

4

Consistent shipping, satisfied customers

Ship smoothly and track every order until delivery.You are always in control: real-time tracking, streamlined processes, more satisfied customers.

Do you sell on your
e-commerce?

Integrate D2C Customs into your online shop and sell worldwide without worries. Always correct prices, taxes and documents in every country.
It is compatible with:

Do you have an e-commerce business? Our plug-in integrates to your shopping cart in a few clicks and without complications

The platform easily integrates with your online shop. Prepare the shipment as usual: we take care of documents and labels. Guaranteed compliance with export regulations and marketplace policies. The customer will deal exclusively with you.
Is your e-commerce compatible? Find out with one of our experts:

Direct From Producer

Turn your store, showroom or wine shop into an international showcase. With Direct From Producer, customers buy independently, pay you directly on-site with cash or POS, and receive products anywhere, even abroad. You focus on hosting, we simplify everything else: bureaucracy, logistics, and regulations.

From your point of sale to the customer.
Unrestricted direct sales.

Direct From Producer turns every on-site visit into an international sale. With an intuitive interface, customers buy in the showroom, pay you by cash or POS, and receive products anywhere, with no shipping restrictions.No exclusivity or interference with importers: keep full control over markets, prices, and customers. Collect data for marketing, strengthen the relationship and build loyalty to those who choose you, wherever they live.

Ready in 3 steps

1

Interface purchase and configuration

Buy the plan and you choose how to use it: the system is in the cloud and works anywhere – on tablets, PCs or totems available to the customer at the point of sale. No technical complexity, maximum autonomy.

2

Customization
and branding

We configure the system with your logo, colors and brand style, maintaining a consistent and professional experience. Every detail is designed to enhance your identity.

3

Autonomous Sale and Full Automation

Turn every visit into a global sale.
Customers at the point of sale select and purchase your products directly, with automatic shipping domestically or abroad.

Simple to use,
modular for real.

Every business has different needs-that’s why our services are modular. You activate only what you need, when you need it, with no unnecessary costs, no superfluous features. The platform grows with you, following your pace.

Supported countries

Andorra
Antigua and Barbuda
Argentina
Australia
Austria
Bahamas
Belgium
Bulgaria
Canada
China
Cyprus
Colombia
Korea
Croatia
Denmark
U.A.E
Finland
France
Germany
Japan
Greece
Hong Kong
India
Canary Islands
Israel
Italy
Liechtenstein
Luxembourg
Norway
New Zealand
Holland
Portugal
United Kingdom
Czech Rep.
Russia
Singapore
Slovenia
Spain
USA
South Africa
Sweden
Switzerland
Taiwan
Ukraine

Slovakia

Andorra
Antigua and Barbuda
Argentina
Australia
Austria
Bahamas
Belgium
Korea
Denmark
U.A.E
Finland
France
Germany
Japan
Hong Kong
India
Canary Islands
Italy
Luxembourg
Norway
New Zealand
Holland
United Kingdom
Czech Rep.
Russia
Slovenia
Singapore
Spain
USA
South Africa
Sweden
Switzerland

Slovakia

Andorra:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Antigua and Barbuda:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Argentina:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Australia:
  • Wine
  • Beer
  • Intermediates
  • Spirits
Austria:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Bahamas:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Belgium:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Bulgaria:
  • Wine
Canada:
  • Wine
China:
  • Wine
Cyprus:
  • Wine
Colombia:
  • Wine
Korea:
  • Wine
  • Beer
  • Intermediates
  • Spirits
Croatia:
  • Wine
Denmark:
  • Wine
  • Beer
  • Intermediate
  • Spirits
U.A.E:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Finland:
  • Wine
  • Beer
  • Intermediate
  • Spirits
France:
  • Wine
  • Beer
  • Intermediates
  • Spirits
Germany:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Japan:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Greece:
  • Wine
Hong Kong:
  • Wine
  • Beer
  • Intermediate
  • Spirits
India:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Canary Islands:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Israel:
  • Wine
Italy:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Liechtenstein:
  • Wine
Luxembourg:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Norway:
  • Wine
  • Beer
  • Intermediate
  • Spirits
New Zealand:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Holland:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Portugal:
  • Wine
United Kingdom:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Czech Rep:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Russia:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Singapore:
  • Wine
  • Beer
  • Intermediates
  • Spirits
Slovenia:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Spain:
  • Wine
  • Beer
  • Intermediate
  • Spirits
USA:
  • Wine
South Africa:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Sweden:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Switzerland:
  • Wine
  • Beer
  • Intermediate
  • Spirits
Taiwan:
  • Wine
Ukraine:
  • Wine
Slovakia:
  • Wine
  • Beer
  • Intermediate
  • Spirits

Any other doubts?

Questions and answers
from producer to producer

Do you want to better understand how D2C Customs works?
Here you’ll find practical answers about e-commerce, sales, shipping, customs compliance, and more, told directly by producers who use the service every day.

Can I use D2C Customs even without having an e-commerce?

Yes, absolutely.
Even without e-commerce you can easily handle foreign orders.

In our case, we used to receive shipping requests after the winery visit, but the process was complicated and many customers would give up.
With D2C Customs, we now enter orders directly from the PAD management system, whether it’s winery sales, via phone or email.

Offering shipping on the spot has become natural, and customers appreciate the service.
And if you want to take it a step further, you can also activate the Direct From Producer system: we use it in the winery on a tablet. Overseas customers choose the products, enter their data, and arrange shipping themselves. They go to the checkout and pay as they would for any other purchase, without the team having to intervene manually.

It works automatically, without changing anything on the site: layout, products, prices remain unchanged. The system activates in the shopping cart and calculates excise, VAT, duties and shipping in real time based on the customer’s country. We have chosen to show each item in detail, for maximum transparency, but you can also aggregate them into a single amount.

As Claudio Lenotti told us, “Today we can serve even those customers we couldn’t reach before.” It is also a useful solution for those who want to activate sales in markets where they don’t have an importer.
It depends on the country of destination: some labels may be fine as is, others need to carry specific information.

With D2C Customs, you don’t have to guess for yourself: you can activate the service to check your labels for destination compliance. If changes are needed, we’ll help you figure out what they are and how to take action. Better to know beforehand than to find out at the time of shipment.
With D2C Customs… you don’t handle them. It used to be complex: each shipment required verification, paperwork, contacts with couriers. Now you receive the waybill by e-mail and just have to prepare the packaging. The system takes care of everything else: it assigns the courier and automatically generates compliant documentation for each country.
You collect, directly. The customer buys from you, with your usual methods of payment: credit card, bank transfer, POS or cash. The price you display already includes products, taxes, customs charges and shipping. Before, we proceeded “as it has always been done,” but there were often uncertainties. Now we have a clear structure, we are calmer, and the customer perceives a service that is serious, professional and up to the product. And most importantly: you remain the only contact person, even after delivery. This is how you build an ongoing relationship, not limited to a visit to the winery.
Yes, without a doubt. We, too, started with a few sporadic orders, often after tastings or visits to winery. They were interested customers, but we were losing them for lack of a streamlined system. With D2C Customs we started to handle even those isolated requests… which today have turned into recurring orders. Some customers reorder every year, others even several times a year. As Daniel Pfitscher tells it, since we say, “We’ll ship it to you, no problem,” sales have increased and the winery experience is even more appreciated. It’s not the initial quantity that matters, but having the right tools to grow a direct channel .